FAQ

FAQ

  1. What makes DigiGames systems unique?
  2. If I buy from you, will you help me get started?
  3. How many player stations can be connected together?
  4. Can I trade in my existing game show system?
  5. Where can I get an affordable laptop?
  6. What do you mean by 'stand alone'?
  7. How long does it take to setup DigiGames products?
  8. What if a cable goes bad?
  9. I want to place an order, how do I do so, and how long before I get it?
  10. What if I want a feature added to the software?
  11. Do I get any questions with the software?
  12. Is the software written in Access or PowerPoint?
  13. Will DigiGames software work on a Mac?
  14. Are you coming out with new products?
  15. What colors can I order my new game show system? / Can it be ordered carpeted?
  16. Do you accept credit cards?
  17. Do you have any financing options?
  18. Do I need a projector and screen?
  19. What kind of warranty is included?
  20. Do you ship internationally?
  21. How do I know which system is right for me?
  22. Can I interface your wireless buzzers to my own software game?

1. What makes DigiGames systems unique?

A. You can be anywhere in the room to perform a game show. With our systems, you can do your job as the host and be anywhere in the room without being tied to the computer or hire an assistant.

B. Our systems are attractive, easy to set up, stable and durable on location and your game show system will connect with common everyday cables.

C. DigiGames systems are made from light weight commercial grade materials making them easy to transport and difficult to damage.

D. Your customized software can be upgraded for free for the life of your system.

E. Do you have an idea for your own game show design? For a reasonable fee, DigiGames can construct an unique gaming system based on your specifications.

F. Trivia Production Suite's software handles all the scoring automatically. With a single click, you can manipulate any player's score for bonus questions and physical challenges.

G. Our Marquees do not contain any passive digits. Which means that if anyone wants to wager 299 points (which is common) or a single dollar, the scoreboards do not round their score to the nearest tenth.

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2. If I buy from you, will you help me get started?

Absolutely! Our web forums, getting started guide, and lifetime phone support will help you get started quickly.

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3. How many player stations can be connected together?

As many as you want.

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4. Can I trade in my existing game show system?

Currently DigiGames is not accepting any trade-ins.

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5. Where can I get an affordable laptop?

You may purchase new or refurbished laptops from DigiGames with all your drivers and software preloaded and optimally configured at a discounted rate.

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6. What do you mean by 'stand alone'?

 

It simply means 'not controlled by a computer'. DigiGames systems can function with an amazing controller. Click HERE to read more about it.

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7. How long does it take to setup DigiGames products?

All DigiGames models are carefully designed so that you can setup within minutes.

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8. What if a cable goes bad on your non-wireless systems?

You do not need to order replacement cables from DigiGames. Each unit connects with common every day cables which you can purchase at virtually any department store where computers are sold.

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9. I want to place an order, how do I do so, and how long will it take to receive my system?

Simply contact DigiGames to place an order, or use our convenient online ordering process. Once payment has been received, you will have your system in hand within 2 weeks, in most cases. Some select models are in stock and ready to ship. Talk to your sales representative if you need your system rushed.

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10. What if I want a feature added to the software?

The software is designed by DigiGames partner company Trivia Production Suite, Inc., which means that additions to your personal copy of the software is quick and inexpensive.

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11. Do I get any questions with the software?

Yes, with our Trivia Board program you will receive 930 starter questions and answers. You can easily add your own questions and answers, or buy more game sets from DigiGames. Feel free to contact your sales rep to obtain more questions and answers.

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12. Is the software written in Microsoft Access or Power Point?

No.

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13. I have a Mac. Will it work?

DigiGames software runs flawlessly on a Mac with Virtual PC, Parallels, or Boot Camp.

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14. Are you coming out with new products?

Yes. The needs of various entertainers are constantly changing, and DigiGames always considers these needs. DigiGames research and developing team constructs new models periodically to meet the demands of entertainers worldwide.

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15. What colors can I order my game show system in? Can I order it carpeted?

Off-the-shelf systems are often available immediately, or you can establish a unique design and color scheme. For a reasonable fee, DigiGames can construct an unique gaming system based on your specifications.

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16. Do you accept credit cards?

Yes. We accept all major credit cards, PayPal, money orders, and checks.

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17. Do you have any financing options?

At this time, DigiGames does not offer financing options.

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18. Do I need a projector and screen?

No. You can use a DigiGames system to run amazing shows without a projector and screen. You will find that most of your shows will not require a projector and screen. If necessary, booking clients are often willing to provide one for the show, or you can up-sell the addition of a projector and screen.

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19. What kind of warranty is included?

DigiGames backs its products with a full 1-Year Warranty, technical support, and free software upgrades for life.

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20. Do you ship internationally?

Yes. DigiGames systems are shipped worldwide.

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21. How do I know which system is right for me?

DigiGames will help you. Our staff will analyze your needs and advise you accordingly.

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22. Can I interface your wireless buzzers to my own software game?

If you have purchased game show trivia software from another company, or you have made your own custom software, likely our wireless buzzers interface to them. For a purchased program from another company, the best way to know if our buzzers will interface properly is to test if you can manually ring in contestants with the number keys on your computer's keyboard. If yes, then our buzzers will work with the other companies' software. If you are creating your own game, simply capture numerical key presses that represent each contestant number. In other words, if you can manually ring in player one by physically pressing the '1' key on your computer keyboard, then your custom application will work with our wireless buzzers. Contact us if you would like to know more.

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