Software Support

Quiz Game Software Support

 

1) How do I download, install, and register your software games?

  1. To DOWNLOAD our software click here.
  2. To INSTALL our sofware after downloading it, navigate to your "Downloads" folder.  Make sure you install the version that is dated the same date as you downloaded it.  If you do not do this you might install an older version of the software that also might exist in your Downloads folder.
  3. To REGISTER our software simply click on the software icon (on your Desktop) and follow the instructions for registering it.  The registration instructions will be the first thing you see when you launch the program.  Since Trivia Board automatically unlocks the other 3 programs in the "Party Pack" of games (Trivia Squares, Trivia Feud, and Trivia Fortune), you only need to register Trivia Board.  There are no registration instructions built into the other 3 games.

 

2) I just purchased a new laptop.  How do I "DeRegister" Extreme Bingo off the old machine so that I don't have to purchase a new license?

  1. Make sure you have the most current version of Extreme Bingo on the machine.  Click here to download our software updates.
  2. After you have installed the most current version, launch the program and click on the "Help" option, towards the top.
  3. A Help screen will appear.  Click on the "DeRegister" button.
  4. Read carefully each of the 3 messages that appear on your screen.  Once you have read each message carefully click the "OK" button.
  5. After you have read the 3rd message, click "OK" and sit back and wait about 60 second.  DO NOT CLOSE THE PROGRAM during this 60-second wait period.
  6. The program will self-terminate after about 60 seconds.  At this point the machine license has been revoked and you can now register Extreme Bingo on a new machine at no cost.

 

3) How do I move the catalogs I made with Extreme Bingo from one machine to another?

  1. Navigate to C:Program FIles(x86)DigiGamesExtreme BingoappExtreme Bingo Filesdb
  2. You will observe XML files within that folder.  Copy and paste all the XML files to a portable drive, like a USB drive.
  3. Once you have copied all the files from your "source machine" to your USB drive, remove the device and then plug the USB drive into your "destination machine".
  4. Transfer all the files from your USB drive to C:Program FIles(x86)DigiGamesExtreme BingoappExtreme Bingo Filesdb by copy/pasting the XML files into the folder.

 

NOTE:  The XML files do not store your media, like music or videos.  The media needs to be moved over in a second operation.  It is best to move your media into the exact same path on your destination machine as the path from your source machine.  If you do not put the media in the same path then Extreme Bingo will prompt you to repair the XML files.  Extreme Bingo can do the repair for you, however it is just easiest to move the media files into the same folder as it was on your former machine.  For example, if you music was in C:MP3, then you will want to move your media to C:MP3 on your secondary machine.

 

4) I already purchased the software but the keys dept is telling me that I have to purchase another key for an additional machine.  Why?

Each hardware purchase from DigiGames includes software licensing for 2 computers, in some cases more.  Each time a key is issued, DigiGames has to pay licensing on each copy of our games to various TV networks.  This licensing fee to the networks is required because DigiGames software games emulate and/or directly use copy-written TV game show components and manner of game-play.  Please note that DigiGames is not specially targeted with such fees, but in fact ALL legitimate software developers who develop software trivia games THAT COPY TV game shows are faced with the exact same issue. Unfortunately it doesn't matter if a previously registered computer has died, failed, crashed, burned, retired, was stolen, or no longer in use, or any other reason.

The good news though is that most licensing keys are $50 or less per machine, and there is no limit to the number of machines you can purchase additional licensing for.  Click here to purchase additional software license keys.

 

5) I have 2 (or more) buzzer systems from DigiGames in close proximity.  When the player of one system buzzes in it affects the other system in the same (or nearby) room.  How can I keep buzzers from one system affecting the other?

Support for R3 systems:  You can solder a wire on each transmitter to change its channel.  You would solder the same corresponding wire also on the USB device.  Here are the instructions to modify wireless R3 device channels.

Support for R4 systems:   This can be done but both the transmitter and receiver need to be reprogrammed by our factory.  There is no simple way for the public to do this without some very expensive programming tools.  Contact our support dept for instructions for sending one of the systems back to us for wireless channel reprogramming.

 

6) I have music or video files that are not supported by your software.  Is there an easy way to batch-convert my files?

Yes, you can easily convert many files from one type to another type without affecting the original files (the original files will still remain in their original directories.  The converted files will be placed in a different one.)  The program we recommend for doing this is called "Any Video Converter".  ANV will convert virtually any file format to another for free!  With the program you can even download YouTube videos!

Click to "Add Files" (or you can drag and drop them into the program) and then click "CONVERT!" and the program will do it's job thereafter.

 

7)  How can I get my R2 game system to work with the "Legacy" versions of your software?

  1.  Download the driver component from here.
  2.  Put the DLL onto the root of your C drive by going to "My Computer" and then double-clicking on the C drive.
  3.  Hold on the Windows button (left of your space bar) and press the letter "R".
  4.  Type in CMD
  5.  A black box will now appear.  Type in CD..  (2 letters and then 2 dots), then press the Enter key.
  6.  Again type in CD..  (then press the Enter key)
  7.  The black box will now be at the C prompt.  Now type in regsvr32.exe UsbDevCtr.dll
  8.  Now press enter.

 

If you have done the steps correctly above a message will appear and say "Component UsbDevCtr.dll Registered Successfully".  If you get a failure message verify you have done the steps above precisely as indicated.  Once you have received a "Registered Successfully" message then start the Legacy program with the R3 USB receiver connected and possibly the software will now respond to buzzer presses from your R3 system.

 

8)  Some of my song files are louder than others.  It is difficult to constantly manage volues.  Is there a way to do so automatically?

Yes.  Please see this article how to have Windows manage normalizing your volumes.

 

9)  Sometimes some odd random things happen in the software game.  How do I fix a random issue?

When a problem is random it is mostly due to a computer performance issue.  Do the following to resolve it:

  1. Go to add/remove programs and uninstall all unnecessary items.  Even a brand new computer has at least 20 unnecessary programs.  Even though these programs aren't noticeably running, threads of them are, and the collective of software threads will slow down your system. 
  2. You should also uninstall any antivirus software.  Since you should not be using your computer to go onto the Internet there is no need to have any antivirus software on your system.  If you need to go onto the Internet at times, only go to trusted websites and you will not have any issues provided you limit your activity to trusted sites only.
  3. Do a disc cleanup.  This will clean up all unnecessary files from your machine, but also any corrupt Windows files are repaired during this process.  Simply tap your Windows Key and type in Disk Cleanup.
  4. Defragment your drive.  Simply tap your Windows Key and type in Defragment.
  5. Turn off every item from the startup menu by pressing CTRL+ALT+DEL and click on the "Task Manager".  From there click on the "Startup" Tab and turn off everything that is unnecessary. Many unnecessary program run at start up.  For example, you will notice that Adobe Reader loads at startup, even though you don't see it running.  Turning it off won't prevent it from opening a PDF, it just won't run at start up. 

 

The likelihood that doing the above in the precise order indicated will resolve your issue.  If it doesn't then you will want to inspect the amount of memory in your system.  If you have 4GB of memory you will definitely want to increase it to at least 8GB.

 

 


Top Selling Products